Pepe Rosso Licensed Takeaway
About
Fast Food
Price Range : Under $10 (£)
Pepe Rosso Licensed Takeaway is the best place to spend your leisure time tasting delicious food and enjoying the nice atmosphere. After visiting our restaurant you will definitely have a wish to come back!
Location
Adress: 128 Greaves Road, Lancaster, LA1 4UW
Phone: +44 1524 840830
Business info
- list_altTakes ReservationsNo
- directions_carDeliveryYes
- move_to_inboxTake-outYes
- groupGood for GroupsYes
Reviews
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Lucy R.
The pizzas are splendid - that is undeniable.
However, they've just lost my (considerably regular) custom. I ordered a garlic bread with cheese. I received, however, a garlic bread without cheese, which I don't like. Regardless of whether or not I like it - I didn't order it.
So, what should the person at the other end of the phone do when a customer raises such an issue? You would think that it would be admitted that a mistake had been made, and a replacement sent. Instead, I got a defensive, aggressive, childish response from the operator, who seems to genuinely hold true to the belief that his chef is utterly impervious to making mistakes. He repeatedly asked me if I was calling his chef a liar. I repeatedly told him 'no' - I never once mentioned the word liar. That's, quite simply, not what you do.
The nasty, aggressive response I got was simply unacceptable, and rather than replace a garlic bread with a quick apology, this takeaway has lost my previously regular business.
If you don't want to be talked to with aggression and hostility, avoid at all costs.